Frequently Asked Questions

  1. Which package did I sign up for?

    No problem, simply sign in with your email address and password and click on ‘Account’. Under your Subscriptions it will show your membership type.

  2. Can I switch membership types?

    You are able to switch between membership types but note that availability is limited and the package contents may change to accommodate adjustments.

  3. What wines will be in my shipment?

    The wines are determined just prior to each mail out. These will be listed in the pre-shipment newsletter as well as on the subscription page.

  4. Can I choose the wines for my shipment?

    The wines are chosen by our winemaker just prior to each shipment. We uphold our promise to send you the best and most exclusive wines Konzelmann has to offer. You can also always add on any of your favorites!

  5. When will I be charged for my wine club package?

    It depends on what package you have chosen! When you first sign up to either the Generations or Heritage club, you will be charged for your first shipment on checkout. Once signed up, the recurring charges will happen as follows:
    - Generation members are charged on the 15th of every month.
    - Heritage members are charged on the 15th of March, June, September, and December.

  6. When will the next package be shipped?

    The Generations Wine Club will be shipped every month on the 25th. You will receive your wine club shipment after this, depending on your distance away. For the Heritage Wine Club, your package is shipped on the 25th on a quarterly schedule (March, June, September and December).

  7. I will be away during my next shipment, what can I do?

    If you will be away during the time of shipping, you can re-route your shipment to an address that will be able to receive it on your behalf. Simply log in and edit shipping details for current shipment.

  8. Can I change the address my wine is shipped to?

    If you have moved or would like to permanently change your shipping address you can do this by logging in to your account and editing shipping address.

  9. Can I add more wine to my package?

    Absolutely, anytime. Just send our team an email at wineclub@konzelmann.ca, jessica@konzelmann.ca.

  10. When will my credit card be charged?

    Credit cards will be processed on the cut-off date of the 15th of each month prior to shipping.

  11. Can the courier leave my wine on my porch?

    No. At no time can your wine be left unattended and unsigned for by someone 19 years or older.

  12. I forgot my member number… How do I find it?

    Log in to your account and view it under Your Account/view and it will show in the right hand sidebar.